IT Support & Maintenance Services
At Software Thailand, we understand that IT outsourcing is part of helping your company stay competitive, focused and profitable. Having a reliable IT support company is part of that strategy to protect your IT investment and keep pace with technology changes.
Software Thailand provides a comprehensive IT maintenance plan for supporting and managing your company’s IT resources to keep your PCs & notebooks operating fast and problem-free. All maintenance plan come with a 25-point checks to ensure your computer stays up to date with the latest service updates, and to protect you against the threat of attack and downtime.
Our team provide hardware, systems and network infrastructure design, implementation & support, custom software development and assistance with procuring hardware and software systems to support your business.
Why Software Thailand?
- Fast, reliable support.
- Proactively monitor your PCs & notebooks performance
- Provide recommendations and solutions to improve speed and efficiency.
- Comprehensive Maintenance Plan and Reports.
- Helpdesk, Ticketing and Remote Support.
- Emergency On-site Support.
Maintenance Plan Coverage
- Perform Microsoft critical security updates, find and fix dangerous security vulnerabilities that leave you open to attack from hackers and identity thieves.
- Firewall, virus and spyware protection and updates, removes dangerous malware.
- Cleans out clutter, repairs system and hard drive errors.
- Regular PC tune-up to speed up PC, improves internet speeds, and maximizes application performance.
| PC Maintenance Packages | Bronze | Silver | Gold |
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| Hardware Coverage | |||
| PCs/Notebooks |  |
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| ADSL Routers + Switches | |
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| Printers & Scanners | |
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| Loan of Equipment | |
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| Maintenance Coverage | |||
| System Update (security, patches, drivers) |
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| System Optimization |
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| Virus & Spyware Protection |
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| Network Settings & Connectivity |
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| Disk Maintenance |
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| PC Cleaning | |
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| PC Data Backup |
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| Support Coverage | |||
| Call Support |
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| Remote Support |
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| Ticket Response Time | 6 hours | 3 hours | 30 mins |
| Emergency Onsite Support |
Next Business Day |
3 Hours |
1 Hour |
| Report | |||
| Server Profile + Network Diagram |
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| Machine Profile |
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| Maintenance Service checklist |
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| Monthly Service Report |
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| Annual Health Check Report |
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Software Thailand plans are flexible depending on your support needs.
If you are ready to begin enjoying a new level of consistent, proactive IT support for your company, please contact our friendly sales associates at 02 381-9073 or submit your enquiry to us.